Support

Need a hand with your account, a loan application, or a repayment? Our support team is here to help.

Common questions

How do I apply for a loan?

Open the BuyNau app, sign in, complete your profile and document verification, and tap Apply for a Loan. You’ll see your eligible amount and repayment schedule before confirming.

Why was my application declined or my account frozen?

The most common reasons are missed or defaulted repayments on an active loan, unverified employment, or incomplete identity documents. Email us and we’ll walk you through the specific reason.

How do repayments work?

Repayments are made exclusively via payroll deduction arranged with your employer’s HR department. The deduction amount and dates are shown in your loan schedule when you accept a loan, and the deduction happens automatically on each scheduled pay date until the loan is fully repaid.

How do I reset my password?

On the login screen tap Forgot Password and follow the email link. If you don’t receive the email, check your spam folder, then contact support.

How do I close my account?

Email us from your registered address. We’ll confirm there’s no outstanding balance and then close the account. Some records are kept for the period required by law.

See also: Privacy Policy · Terms of Service